Humanised Customer Service
Designing a clear UI for customers to know when they are speaking to a helper bot, or to a human specialist.
Regenerative
Product Designer
Hi there, I’m Charles Thorburn. I’m a Berlin based digital product designer and leader helping companies of all sizes meet business objectives for long term user, environmental, and social prosperity.
Approach
I collaborate with cross-functional teams through continuous discovery to build a deep understanding of the problem space, so we can deliver product outcomes that are viable, valuable, feasible, usable, accessible, and ethical.
Experience
I work across finance, social media, AI, governance, and IoT sectors at fledgling startups, rapidly growing scale-ups, and established corporate organisations.
Selected work
A Platform for Video Curators
Creating an entire UX, UI & business model for video content communities.
Focusing AI on Data Automation
Leading Key Ward’s product team to a focused value proposition.
Plural Voting for City Cycling
Building a platform for the Berlin cycling community to prioritise road infrastructure repairs and improvements.
Smart Heat Pump Optimisation
Designing the fundamental controls for tado’s Heat Pump app.
Outcomes
Product has to deliver value. Here are some key outcomes I have contributed towards throughout my time in product design and leadership roles.
3M+
Euros Raised
9M+
Users Served
4.8
Ø App Store Rating
-28%
Household Energy
Consumption
Consumption
Contact
I would love to hear from you, especially if you are interested in working together to make beautiful and impactful products.
